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Orphan Outreach

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FREQUENTLY ASKED QUESTIONS

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shipping

How do I qualify for free shipping?

  • Purchase $75 or more and you’ll receive free shipping!

What shipping method does OOMP use?

  • We use standard USPS shipping.

Why is shipping a flat rate per item?

  • Since we are a small but growing business, our goal is to provide you with the most cost-effective shipping possible. We hope to expand shipping options in the future.

How may I get something shipped more quickly?

  • At this time, we are unable to offer expedited shipping, but as we grow, it is something we hope to add in the future.

Is there a way to send a gift message with my order?

  • Yes! You may provide a personalized message when you check out!

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my order

I never received an order confirmation. 

  • You should receive an email confirmation at the time you place your order (be sure to check spam or junk mail folders, just in case). If you did not receive this email, please contact us at marketplace@orphanoutreach.org

I never received a shipping confirmation. How will I know when my items ship? 

  • You should receive an email notification when you place your order, and another email notification when your items are shipped (be sure to check spam or junk mail folders, just in case). If you do not receive a shipping confirmation, please email us at marketplace@orphanoutreach.org

    .  with your order number and purchase date, and we will provide shipping confirmation! 

I’ve not received my order yet, and it’s been a while. How do I track it? 

  • Your email shipping confirmation includes a USPS tracking number.  

My order is incorrect or incomplete. Who do I contact?

  • Please contact marketplace@orphanoutreach.org and include your order number, date of purchase, details about the order, and contact information. We will contact you promptly! 

What I ordered doesn’t look exactly like the picture. Why? 

  • Your product is artisan-made. Each handcrafted, limited-edition piece is unique and the slight variations in size, color, textile, and design are part of its beauty.

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Is there a way to learn about products that you’re launching in advance of the launch?

  • We often share sneak peeks on social media, Be sure to follow us on Instagram and Facebook. @oomarketplace

I’d like to order a large quantity of a product. How do I do this? What bulk discounts are available?

I’d like to talk about a custom design of one of your products. Is this possible?

I see that you do pop-ups. How do I host one? 

Is there a way to do a virtual trunk show in my home?

Is it possible for me to carry some of your products in my shop?

I’d love to be an affiliate for you! Is there an affiliate program? 

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impact

I want to know more about the artisan who made my product. 

  • We share stories about our artisans often on social media! Follow us on Facebook and Instagram to meet them!

I want to know more about the children and families who have been helped because of my purchase.

  • We share stories about the impact your purchases make on social media! Follow us on Facebook and Instagram! Remember, your purchases make a double impact by meeting the needs of orphaned and vulnerable children and providing dignified work and fair wages to our artisan partners.

What percentage of my purchase goes to ministry?

  • 100% of all Marketplace profits benefit the ministries of Orphan Outreach. Get to know Orphan Outreach by clicking here.

OUR RETURN AND EXCHANGE POLICY

  • Contact marketplace@orphanoutreach.org to start your return request. We appreciate you entering your order number in the subject line and providing us with the detail of the item you wish to return along with the reason that you are not happy with your purchase.
  • Items must be returned new, unworn, unwashed, undamaged and unused with the original tag attached and all packaging originally provided. Merchandise returned without the original tags attached will not be accepted.
  • Once we receive your return request and confirm that it is in compliance with our return policy, an email will be sent with instructions on returning your product. All shipping costs are the responsibility of the purchaser.
  • Returns must be requested within 14 days of delivery and the item(s) must be returned to us within 10 days of receiving the return shipping information via email. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer.
  • Once the item(s) have been received, we will issue a store credit for the retail price of the item via email.
  • Our return policy guidelines also hold true for product exchange.
  • Note that our products are artisan-made, handcrafted, and limited edition, so while our goal is to provide you with a similar item, we cannot guarantee that the same item will be available.
  • Contact marketplace@orphanoutreach.org to start your return request.  We appreciate you entering your order number in the subject line. Please provide photos of the item that has been damaged so that we may provide either an exchange or store credit.
  • Damaged items need not be returned to us. Thank you!
  • All Sale items are considered final sale and are not eligible for return.

The OO Marketplace wants you to love your purchase! If you are not satisfied, we are happy to provide store credit, provided your request meets our return policy.

Please review our return policy carefully to ensure your return is in compliance prior to submitting a return request. 

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