How do I qualify for free shipping?
- We hope to expand shipping options in the future.
Is there a way to send a gift message with my order?
- You may provide a personalized message when you check out!
I never received an order confirmation.
- You should receive an email confirmation at the time you place your order (be sure to check spam or junk mail folders, just in case). If you did not receive this email, please contact us at firstname.lastname@example.org.
I never received a shipping confirmation. How will I know when my items ship?
- You should receive an email notification when you place your order, and another email notification when your items are shipped (be sure to check spam or junk mail folders, just in case). If you do not receive a shipping confirmation, please email us at email@example.com
. with your order number and purchase date, and we will provide shipping confirmation!
I’ve not received my order yet, and it’s been a while. How do I track it?
- Your email shipping confirmation includes a USPS tracking number.
My order is incorrect or incomplete. Who do I contact?
- Please contact firstname.lastname@example.org and include your order number, date of purchase, details about the order, and contact information. We will contact you promptly!
What I ordered doesn’t look exactly like the picture. Why?
- Your product is artisan-made. Each handcrafted, limited-edition piece is unique and the slight variations in size, color, textile, and design are part of its beauty.
Sign up for product updates and stories of hope!
Sign up below to receive updates on new products and to learn more about the children and families impacted through the Orphan Outreach Marketplace.